MERA Customer Service Practice Exam 2025 – Complete Study Resource

Personal shopping services are designed to enhance the shopping experience for customers who may require additional assistance or have specific needs. Shoppers who benefit most from these services are those who may not want to spend time browsing or those who have particular requirements.

In the context of the scenario provided, a shopper asking for help with selecting holiday gifts would typically value personal shopping services, as they might appreciate the expert guidance and tailored recommendations that come from someone knowledgeable about the products and gift trends. Similarly, a customer in a hurry who needs specific items can also find personal shopping services advantageous. This service can help streamline their shopping experience by quickly locating and retrieving the desired products, saving them valuable time.

The combination of these two types of customers highlights how personal shopping services can cater to those who need more focused assistance, making option D the most comprehensive and correct answer.